The fastest way to resolve an issue is still online or over the phone! Call the Claimant Services Center at (800) 244-5631 to speak with an expert. Unemployment insurance claimants who need assistance can also schedule a phone or in-person appointment at any of the 13 regional Kentucky Career Center offices throughout the commonwealth. Call Center hours are 8:00 AM 8:00 PM E.S.T. If a visitor has been experiencing any symptoms or has been exposed to someone with COVID-19 14 days prior to their appointment, they will be required to reschedule the appointment. For assistance by phone, please contact our Unemployment Insurance Call Center at (502) 564-2900. Members of the public, visiting State offices are encouraged, but not required, to wear masks when visiting state facilities. The Illinois Department of Public Health (IDPH) continues to recommend wearing masks, especially in crowded, indoor settings, to protect yourself and those around you.An appointment that surpasses the grace period will be required to be rescheduled. Each appointment is provided with a 10-minute grace period to account for individuals who may arrive early or run late. Visitors who schedule an appointment must bring a photo ID and any other documentation required for the appointment.Individuals who arrive at an office seeking IDES services without an appointment will be asked to schedule an appointment via the Scheduling Hotline for a later date. A scheduled appointment is required for to access IDES services at any of the offices.
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